Terms & Conditions
Terms of Sale
The Run Charlie team like to keep things simple and informal but because we are a UK registered Company we have to include the grumpy formal stuff below so please read the following terms of sale carefully and in full. Thank you.
(1) Introduction
When making a purchase from Run Charlie Ltd you will be asked to expressly agree to the following terms of sale before you complete an order for products from our website.
(2) Interpretation
In these terms of sale, “we” means Run Charlie Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with these terms of sale.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
- Add the products you wish to purchase to your shopping cart and then proceed to the checkout
- You then have the option to proceed without registering, register as a new customer or login as a previously registered customer.
- Select your preferred method of delivery and confirm your order and your consent to the terms of sale.
- You will then be transferred to your chosen payment method website which will handle your payment.
- We will then send you an acknowledgement of your order.
- Once we have verified that we are able to meet your order, we will send you an order invoice email confirming your order at which point your order has become a binding contract between us. (If we are unable to meet your order we will confirm this to you by email)
We will not file a copy of these terms of sale specifically in relation to your order and we may update the version of these terms of sale on the website from time to time. We are unable to guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you complete your order you will have the opportunity of identifying whether you have made any input errors by checking the details on the order confirmation screen before making payment. You may correct those input errors before placing your order by clicking the edit button and adjusting the order as required.
(4) The products
Run Charlie Ltd is a seller of outdoor and active lifestyle clothing and equipment manufactured by reputable branded companies with ethical workforce and environmental policies in force.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated at the checkout.
In addition to the price of the products, you will have to pay a delivery charge, which will be as stated at the checkout. Overseas and next day orders are welcomed and simple via the website. We would recommend that you email us for the latest delivery information and pricing. Please contact a member of our team by email at customerservice@runcharlie.co.uk
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the order costs are not received from you in full.
The prices on the website include all value added taxes where applicable.
Payment for all products must be made by credit or debit card as detailed on the website.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
International Orders:
As an international customer please be aware that you may be required to pay Customs Duty or Import VAT including handling fees before your delivery is completed. Run Charlie do not include specific customs duty or import VAT charges within your purchase and delivery price. Charges will depend on courier, specific country, and value of the item including postal cost. please refer to your local customs and duty information for charges associated with the importation of mail order goods from the UK. Thank you
For International Deliveries we remove the UK VAT. The receiving customer may be required to pay local VAT and Import Duty costs. All duties will be collected by the courier prior to delivery.
(6) Your warranties
You warrant to us that:
- You are legally capable of entering into a binding contract and that you have full authority, power and capacity to agree to these terms of sale.
- the information provided in your order is accurate and complete;
- you will be able to accept delivery of the products;
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all UK deliveries of products will be dispatched within 7 days of the receipt of payment and the date of our order confirmation.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products and receipt by us of full payment of all sums due in respect of the products including delivery charges.
We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) “Cooling off” period
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products subject to the limitations set out in these terms of sale.
In order to cancel a contract in this way, you must give to us written notice of your cancellation.
If you cancel a contract on this basis, you must return the products to us within 7 days. The products must be undamaged and in a new, saleable condition. You must ensure that the returned product is unused, in its original packaging and with any labels still attached.
If you cancel the whole of the original order and contract on this basis, you will be refunded in full; including the cost of sending the products to you however, you must pay the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we have the right to pass that expense on to you.
(10) Returns Policy
We understand that from time to time you may wish to return a product to us. Where you do not have a legal right to return a product and receive a refund or exchange you will nonetheless be entitled to return a product to us where we receive the returned product within a maximum of 21 days following the date of receipt of the product and the returned product is unused, in its original packaging, with all labels still attached, and otherwise in a new condition. Where these conditions are met we will refund your original purchase cost to you.
In additon we will refund your original order dispatch postage cost at the value of the standard delivery cost. If you have purchased special delivery services such as Next Day delivery or Guaranteed delivery we will not refund these options to you.
You will be responsible for paying postage costs associated with returns under this policy. However, exchanged items will be sent to you at our cost for orders dispatched within the United Kingdom. Overseas orders may incur addition charges, but you will be notified should this be the case. We recommend that you use a Recorded Delivery Service so that you can claim in the event of a lost parcel.
Where you return a product in contravention of this policy we will not refund or exchange the product we may however retain the returned product until you pay to us such additional amounts as we may charge for re-delivery of the returned product;
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product without any liability to you.
(11) Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
(12) Refunds
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation or returned products.
Cancelling and Returning Goods Within the 7 Day Cooling-Off Period
If you wish to cancel your whole order you can do this by returning the products/s to us within 7 days. You can also give written notice by email or letter. In this instance, we will arrange for a refund for the full price of any product properly returned to us in accordance with these terms of sale, including the original standard delivery charge paid at the time of ordering. We will not refund the cost of any Special Delivery or Express Delivery charges paid over and above our standard delivery charge. Overseas orders will be refunded standard air service charges, within the limits of the original postage paid.
For orders cancelled after 7 days, or where only part of an order is returned, we will arrange a refund for the full price of any product properly returned to us in accordance with these terms of sale, excluding the original delivery charges.
(13) Limitations and exclusions of liability
Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.
The limitations and exclusions of liability set out in this Section: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
(14) General terms
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy.
Contracts under these terms of sale may only be varied in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
These terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and no other courts whether in or outside the UK will have jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(15) About us
Our full name is: Run Charlie Ltd
Our registered office is: Unit 6, Durton Lane Business Park, Durton Lane, Broughton, Preston. PR3 5LR
Our company registration number is: 7815435
Our email address is: customerservice@runcharlie.co.uk
After all that, please contact us by email at customerservice@runcharlie.co.uk if you have any queries on any part of the grumpy stuff above and we will try our best to help and make you smile.